Shipping

You may be charged customs duties and taxes for something you bought on Mint Dots because:
• Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller.
• When shopping on Mint Dots, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty.

The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the seller or your local customs authority.

You are responsible to clear VAT on all purchases made on Mint Dots. This can be done through the VAT clearance procedure of your local customs authority in your country of residence.

Please note: Customs duties and taxes are never covered by Mint Dots.

To avoid any unforeseen surprises, please pay attention to the following:
• Ask the seller if you need to pay any additional import duties, taxes or other customs-related charges.
• Contact your local post or customs office to find out more about your country’s customs duties and taxes.
• Import duties, taxed or other customs-related charges are normally collected by the shipping company upon delivery.
• Sellers are not responsible for delays caused by the customs department in your country.
• Additional costs or delays may occur during international trade.
• Some sellers offer domestic delivery. This means that they will send your order from a warehouse in your country. In this case, you won’t be asked to pay for any additional customs duties and taxes.

How do I know if my order has been shipped?

As soon as your order will be ready to ship you will recieve the email from Mint Dots, that your order is on its way . Pay atention that you add correct email address in check out sections, and that you always check spam folder. If you have trubles , you can always send us email on info.mintdots@gmail.com.

What if the package is held by customs?

As buyer is obligated to do the customs clearance, please contact the local customs to know the detained reason first:

1. Importing tax/document is required.Please pay the tax/provide the document for customs clearance.
2. Document from seller is missing.Please contact seller to get the required document, and then clear the customs.

If seller does not cooperate to provide the document, please open a dispute on the order page, providing the official document from the local customs to clarify the detained reason, so that AliExpress can step in.

Below is the contact information of customs in several countries: